Pay with PayPal and your money is fully covered! PayPal protect you against item received that don't match description on our website, item lost by mail and item that are defective on arrival. (D.O.A)
World-class security.
We can help buyers securely process 26 currencies from 203 countries and markets and convert them conveniently for a small fee.
Purchase Protection
If an eligible item that you've purchased online doesn't arrive or doesn't match the seller's description, we'll look into it. If it's discovered that something is wrong, our Purchase Protection program will reimburse you for the full purchase price of the item plus shipping costs.
For more information, see our User Agreement
Examples
You got charged for something you didn’t buy, you bought a book but got a DVD, the item was described as new but you got something that was used, you purchased 3 items but only got 2, the item was damaged during shipping, the item is missing major parts (that the seller didn’t disclose), the item never arrived, or you purchased an authentic brand but got a knockoff instead. Let us know right away and we’ll help you resolve it.
Protected Purchases
Eligible items must be tangible goods. You must pay for it using your PayPal account, and your account must be in good standing. You must also pay for the item with one payment.
Items Not Covered
The following items are not covered:
- Intangible items like digital goods or services
- Real estate
- Motorized vehicles (of any kind)
- Custom-made items
- Travel tickets
- Industrial machinery (for manufacturing)
- Cash, gift cards, or Prepaid cards
- Items that violate our policies or eBay's policies
- Items bought in person,
- Money transfers to friends or family
Account Protection
You’re not liable for unauthorized purchases made from your account if you file a report within 60 days.
Responsive Support
We're here to help. Get full support with suspicious activity, identity theft, or phishing. Report your suspicions to us directly.
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All of our item come from our China or Hong Kong Warehouse and delivery take between 10 to 60
days depending if package is selected by custom to be inspected or not when entering in customer country.
We will issue a full refund if item is not received 60 days after payment was made for the order and cleared. All of our item is shipped with a Tracking Number that can be tracked all around the world and that provide a delivery confirmation on carrier website.
Mail Carrier Information
We have several option about how your item will be shipped. It will affect the time you will wait to get your order. Express shipping will not exclude custom processing and even with express mail, your package will still get a chance of being selected by your country custom for inspection and this situation will cause a delay of about 2 weeks to the delivery.
- China Post Tracked Air Mail(FREE) : Estimated Delivery within 13-24 business days*
(Average shipping time if your package is not selected by custom to be inspected)
- UPS Worldwide Express : Estimated Delivery within 4-5 business days*
(Average shipping time if your package is not selected by custom to be inspected)
Please add 3 weeks to the estimated delivery date if your package is selected to be inspected by your country custom.
Custom choose around 8% of all incoming package randomly and put it in the manual inspection waiting line at custom. (processing time of 2 weeks)
http://www.17track.net/
International Registered/Parcel/EMS/Express tracking system lets you track postal shipments for over 120 countries and TNT.
Work for all mail carrier and can track your order worldwide.
Custom choose around 8% of all incoming internationnal package randomly and put it in the manual inspection waiting line at custom. (processing time of 2 weeks). They will then release the package for delivery once inspected by custom, this situation can cause several delay on the delivery and this situation is totally out of our control.
Each country inspect and proceed package at is own speed.
Please be aware that those country is very slow on processing package when entering at custom and please allow between 2-4 weeks for package to be inspected if selected by custom.
- Russia - Austria - Brezil - Cyprus - Malta - Australia
*Please add 3 weeks to the estimated delivery date if your package is selected to be inspected by your country custom. Even if you select UPS Worlwide Express for delivery, your item have a chance of being retained by your country custom for 2 weeks, if selected for manual inspection.
Customs is a government agency responsible for regulating shipments entering a country. All shipments being sent to and from a country must clear customs first.
International Buyers –
Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost.
These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.
