Here are 12 things for leaders to remember:

1. You need to be decisive! That does not mean be rash or impulsive... but you must make "the call".

2. You should be fair... as much as you can be. Life is not fair, so sometimes you need to make a choice but it should be made with a compassionate view.

3. You will find yourself outside your comfort zone, that is just a fact! Do NOT "turtle", take a deep breath and do what you have to do.

4. Own your decisions. We all make mistakes, which is one way that we learn, so own your decisions both good and bad.

5. You know when people need to hear tough messages, so deliver them. Be professional, it is business not personal.

6. It is very hard to be friends with your direct reports... if you choose that route, make sure they know they will not be treated any different than others.

7. Always walk the talk... you cannot have a "do as I say, not as I do" policy and retain any credibility!

8. When with your peers and bosses you need to use your out loud voice! Keeping your concerns and issues inside will help no-one, and makes you look like a weak leader.

9. Look for ways to bring value to the organisation. It should not be all about you.

10. Look for ways to help your people develop and grow, and to give them credit for their work. Never take credit for your people's work.

11. Hire the very best people you can find. You do NOT need to be the smartest person in the room!

12. Look at the big picture... success comes over the long haul, and sometimes we get so wrapped up in the daily "battles" that we don't notice we have won a few wars along the way!