I  in a family where nobody yell,shout or raise a voice. We believe that if you bring up your tone means you're not respecting the person. Which is one of my problems to other people. I really hate it when they do this. Why set up your voice when you can explain it nicely and calmly?. It destroys my mood. I am not used to that behavior and it is very hard to tell someone over and over. They should have been sensitive to other's feelings. I hope they'll realize that someone's hurt when they do it.