Someone you respect snaps and yells at you – The change is rooted in the fact that we expect certain people to behave a certain way.  Specifically, we expect them to always treat us kindly, fairly and respectfully, but the reality is that they don’t.  They lose their tempers sometimes.  And when they do, we resist this reality, and want things to be the way we want them to be.  It forces us to change our perceptions and expectations.  And so we get confused, agitated, or even offended.